What is your Return policy?
We hope you love what you ordered! But in case you don't, we will accept returns of unwashed, unworn, or unused items returned in as-issued condition for a full refund of the items to your original payment method excluding dresses. Return items must be received by us within 28 days of the order's original shipment date to be eligible for a refund. Once an order has been placed it can't be canceled or changed. In the event of a return, any applied discount/coupon is forfeited and may not be re-used. Shoes must be returned within their original box, and the shoe box must be packaged in an outer protective shipping container for return transit. Swimwear must be returned with the hygienic liner attached and intact. Shipping costs are non-refundable.
Customers are responsible for the return shipping label cost or postage to self-mail. For the return of the free shipping orders, we'll charge a shipping fee of USD9.9 from the refund.
As all items are made-to-order, they are not off-the-rack items, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention and we will not accept the return, either.
We reserve the right to verify the original purchase for returns requested without an order number or shipping confirmation.
Final sale items are not returnable.
Please allow up to 14 business days for your return to be processed upon receipt at our warehouse.
1. Submit a return request to firstname.lastname@example.org within 14 days of receiving your order. Please include the reason for return and photographs for verification.
2. Once we have approved your request. Please send your item(s) using local post which is trackable within 7 days from receiving the return confirmation.
Note: keep the item(s) in original condition, no wash, no worn, no perfume, no alter, no stains, and no hair, especially the animal hairs.The item must be unworn, unwashed, unaltered, and undamaged with the original tags attached.
3. When we receive the returned package, the item(s) will be inspected to ensure it is in its original condition and has the issues stated in the return request.
4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank).
We reserve the right to refuse the return if received in an unacceptable condition. The item must be unworn, unwashed, unaltered, and undamaged with the original tags attached
We cannot process any products that are returned without our prior confirmation.
We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.
For forcibly return which is not eligible per the return policy, for wedding dress, we have the right to charge 70% of the purchase price (excluding shipping and tax) as a restocking fee, for bridesmaid dresses, we have the right to charge 50% of the purchase price(excluding shipping and tax) as a restocking fee.